Service Recovery Options for VIP Ground Transport

Service Recovery Options for VIP Ground Transport

A client is standing at an FBO, the aircraft has landed, and the chauffeur is nowhere in sight. The travel manager is calling while the executive is asking whether the roadshow schedule can still be saved. In that moment, a polished apology script has little value....
Confidential Travel Arrangements That Hold Up

Confidential Travel Arrangements That Hold Up

A travel itinerary can reveal far more than a destination. It can expose a pending acquisition, a board meeting, a medical appointment, a private family matter, or the location of a principal who should not be easily tracked. Confidential travel arrangements are...